Support

authto.it is run by Scaled Apps LLC. Use the support form and a person will answer by email. Sign in with your ScaledApps account first and we'll know who you are and which organization it's about.

To help us answer quickly, include:

  • your organization's name and the email address you sign in with;
  • the site concerned: its name or client ID (shown on the site's page in your dashboard);
  • what you expected, what happened instead, and roughly when.

Never send a client secret or an API key, to us or anyone. We will never ask for one.

Is something down?

Check status.scaledapps.com first: it shows whether authto.it's sign-in pages are working, and any incident we are already handling.

Setting up a site

  • The documentation covers connecting a site, the settings it needs, and every error the sign-in can return.
  • If a client secret or API key may have leaked, replace it yourself straight away from your dashboard: rotate the site's secret with no grace period, or revoke the key and issue a new one. Either way the old one stops working at once.

Plans and billing

  • Plans are bought, changed and cancelled in ScaledApps, under your organization's Billing page. An owner or admin of the organization can do this.
  • Cancelling takes effect at the end of the period already paid for. After that your sites keep working on the Free plan: codes go by email only, the sign-in page drops your logo and colours, and no sites can be added past the Free plan's one.
  • Invoices, the card on file and your billing address are on the same page, under Payment & invoices.
  • Payments are processed by Stripe and sold through Link, whose name appears on your card statement and receipts. For a question about a charge, use the support form.

Signing in to a website that uses authto.it?

If you can't sign in to a website that uses authto.it, contact that website: its support address is shown on its sign-in page. Only the website can change your access to it. If you did not ask for a sign-in code you received, you can ignore it; nobody can sign in without the code.

Text messages

Reply STOP to a sign-in code text to stop them, or HELP for help. The full terms are on Text message sign-in codes.

Reporting a security problem

Write to support@scaledapps.com with "security" in the subject. Please give us a chance to fix it before telling others.